Terms & Conditions

By accessing or using the website, services, or any products provided by Cloud Hub ("Company", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These Terms apply to all visitors, clients, and others who access or use our services. By engaging with Cloud Hub for any project, consultation, or service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify clients of material changes.

Cloud Hub provides software development, web development, mobile application development, digital marketing, graphic design, video editing, cloud infrastructure, and related technology services ("Services").

The scope, deliverables, timeline, and pricing of each project are agreed upon in a separate Project Agreement or Statement of Work (SOW) signed by both parties. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement shall prevail.

We reserve the right to refuse service to anyone for any reason at any time. We may also discontinue, modify, or add to our Services at our sole discretion with or without prior notice.

Payment terms are outlined in each individual Project Agreement. Unless otherwise agreed in writing, the following default payment structure applies: 50% deposit is required before any work commences, and the remaining 50% is due upon project completion before final files or code are delivered.

All invoices are due within 7 calendar days of the invoice date unless otherwise stated in the Project Agreement. Late payments may incur a 2% monthly interest charge on the outstanding balance.

All prices are quoted in USD unless otherwise specified. Prices are exclusive of applicable taxes. Clients are responsible for any taxes, duties, or levies imposed by their jurisdiction.

Cloud Hub reserves the right to suspend work on a project if payments become overdue by more than 14 days. Any work suspension due to non-payment does not relieve the client of their payment obligations.

Upon receipt of full and final payment, Cloud Hub transfers full ownership of all deliverables — including source code, design files, content, and documentation — to the client. Until full payment is received, all work remains the intellectual property of Cloud Hub.

Cloud Hub retains the right to display completed work in its portfolio, case studies, and marketing materials unless the client requests confidentiality in writing prior to project commencement.

Any third-party assets, libraries, frameworks, plugins, or tools used in the project are subject to their respective licenses. Cloud Hub will clearly document any third-party components included in the deliverables.

The client warrants that any materials, content, trademarks, or assets provided to Cloud Hub for use in the project do not infringe upon the intellectual property rights of any third party.

Cloud Hub treats all client information, project details, business data, and proprietary information as strictly confidential. We will not disclose, share, or distribute any client information to third parties without prior written consent.

Upon request, Cloud Hub will sign a Non-Disclosure Agreement (NDA) before any project discussions take place. Our standard NDA covers project scope, business information, technical details, and any other information marked as confidential.

This confidentiality obligation survives the termination of our engagement and remains in force indefinitely with respect to trade secrets, and for a period of three (3) years for all other confidential information.

The number of revision rounds included with each project is specified in the Project Agreement. Revisions within the agreed scope are included at no additional cost.

Any changes to the agreed project scope — including new features, additional pages, or significant design alterations — are considered change requests and will be quoted and billed separately. No change request will be implemented without written approval from the client.

Cloud Hub uses a transparent change request process. All scope changes are documented, priced, and approved by the client before any additional work begins.

Project timelines are agreed upon in the Project Agreement. Cloud Hub will make every reasonable effort to meet agreed deadlines. However, timelines are contingent on the timely provision of required materials, feedback, and approvals from the client.

If the client fails to provide required content, approvals, or feedback within 7 business days of a request, Cloud Hub reserves the right to adjust the project timeline accordingly without penalty.

Cloud Hub will notify the client of any anticipated delays as soon as they become apparent, along with a revised timeline. Force majeure events — including but not limited to natural disasters, government actions, or internet infrastructure failures — may also affect timelines without liability to Cloud Hub.

Cloud Hub warrants that all deliverables will be free from defects in workmanship for a period of 30 days from the date of delivery ("Warranty Period"). During this period, Cloud Hub will fix any bugs or defects identified that are directly attributable to our work at no additional cost.

This warranty does not cover issues arising from client modifications, third-party integrations not included in the project scope, server or hosting issues outside our control, or changes in browser/OS compatibility after delivery.

After the Warranty Period, ongoing maintenance, updates, and support are available under a separate Support Agreement at Cloud Hub's standard rates.

Cloud Hub does not guarantee specific business outcomes such as revenue growth, search engine rankings, or user acquisition as a result of our services.

To the maximum extent permitted by applicable law, Cloud Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, business, or goodwill — arising from or related to our services.

Cloud Hub's total cumulative liability to a client for any claim arising from or related to a project shall not exceed the total fees paid by the client for that specific project in the three (3) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such cases, our liability is limited to the fullest extent permitted by applicable law.

Either party may terminate a project with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date, prorated based on the agreed project fee.

If the client terminates a project without cause, the deposit is non-refundable. If Cloud Hub terminates a project without cause, we will refund any amounts paid for work not yet delivered.

Cloud Hub reserves the right to immediately terminate a project if the client engages in illegal activities, fails to pay undisputed invoices, or materially breaches these Terms.

Upon termination, each party will return or destroy all confidential information belonging to the other party, and the confidentiality obligations outlined in Section 5 will remain in effect.

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to binding arbitration in Lahore, Pakistan, under the rules of the relevant arbitration authority.

Notwithstanding the above, Cloud Hub reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

These Terms, together with any Project Agreement, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements relating to the subject matter.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

The failure of Cloud Hub to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms may not be assigned by the client without the prior written consent of Cloud Hub. Cloud Hub may assign these Terms without restriction.