Privacy Policy

Cloud Hub ("we", "us", or "our") is committed to protecting the privacy and personal information of every individual who interacts with our website, services, or team. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information.

This policy applies to all users of our website (cloudhub.io), clients who engage our services, and anyone who communicates with us via email, WhatsApp, or any other channel.

By using our website or services, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact us to have your data removed.

Information you provide directly: When you fill out our contact form, request a quote, or communicate with us, we collect your name, email address, phone number, company name, and project details you choose to share.

Technical data collected automatically: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and general geographic location (country/city level).

Communication data: If you email us or message us via WhatsApp, we retain records of that communication, including its content and metadata, for the purpose of providing our services and maintaining records.

We do not collect sensitive personal data such as government ID numbers, financial account details, biometric data, or health information. Payment processing is handled by third-party providers and we do not store payment card information.

To provide and deliver our services: We use the information you provide to understand your project requirements, prepare proposals, execute projects, and communicate progress updates.

To respond to enquiries: When you contact us, we use your information to respond to your questions, provide quotes, and follow up on outstanding items.

To improve our website and services: Technical data helps us understand how visitors interact with our site so we can improve content, performance, and user experience.

To send service-related communications: We may send you invoices, project updates, and important service notices. We do not send unsolicited marketing emails without your explicit consent.

For legal and compliance purposes: We may process your data to comply with applicable laws, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Contractual necessity: When you engage our services, we process your data to perform the contract between us — including project delivery, invoicing, and support.

Legitimate interests: We may process certain data for our legitimate business interests, such as improving our services and protecting against fraud, provided these interests are not overridden by your rights.

Consent: Where we rely on your consent to process data (e.g., for marketing communications), you can withdraw that consent at any time by contacting us at privacy@cloudhub.io.

Legal obligation: In some cases, we are required by law to process and retain certain data, such as financial records for tax compliance purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

We may share your data with trusted third-party service providers who assist us in delivering our services — such as cloud hosting providers (AWS, Vercel), project management tools, and communication platforms. These providers are contractually required to protect your data and only use it for the purposes we specify.

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Cloud Hub, our clients, or others.

In the event of a business transfer, merger, or acquisition, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

Client project data and communications are retained for a minimum of 5 years from the date of project completion, in line with standard business and legal requirements.

Website analytics data is retained for a maximum of 26 months before being anonymised or deleted.

If you request deletion of your data (see Section 8), we will delete or anonymise your information within 30 days, except where we are required to retain it by law.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and collect analytics data. We use the following types of cookies:

Essential cookies: Required for the website to function correctly. These cannot be disabled.

Analytics cookies: Help us understand how visitors use our site (e.g., which pages are most visited). We use tools like Google Analytics for this purpose. This data is anonymised and aggregated.

You can control cookies through your browser settings. Note that disabling non-essential cookies may affect your experience on our website. For full details on the cookies we use, please refer to our Cookie Policy.

You have the following rights regarding your personal data, subject to applicable law:

Right of access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct any inaccurate or incomplete data.

Right to erasure: You can request that we delete your personal data, subject to certain legal exceptions.

Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

Right to data portability: You can request your data in a structured, machine-readable format.

Right to object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, contact us at privacy@cloudhub.io. We will respond within 30 days. We may need to verify your identity before processing your request.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

These measures include: encrypted communications (HTTPS/TLS), access controls limiting data access to authorised personnel only, regular security reviews, and secure cloud infrastructure hosted on industry-leading platforms.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

Cloud Hub is based in Pakistan. If you are accessing our services from outside Pakistan, your personal data may be transferred to and processed in Pakistan or other countries where our service providers are located.

We ensure that any international transfers of personal data are made with appropriate safeguards in place, such as contractual data protection clauses, to ensure your data is protected to a standard equivalent to that in your home country.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal information without parental consent, please contact us immediately at privacy@cloudhub.io and we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last Updated" date.

For material changes, we will make reasonable efforts to notify affected users — for example, by emailing active clients or displaying a prominent notice on our website.

Your continued use of our website or services after the effective date of the revised policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Email: privacy@cloudhub.io

General enquiries: hello@cloudhub.io

Postal address: Cloud Hub, DHA Phase 5, Lahore, Pakistan

We will respond to all privacy-related enquiries within 30 days.